Returns & Exchanges
We want you to be completely satisfied with your Paulgreenshoes purchase. If your new footwear isn't the perfect fit, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Shoes
Place the unworn shoes in their original brand packaging and secure them inside a sturdy shipping box to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any old shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing