Frequently Asked Questions
Everything you need to know about your Paul Green experience.
What makes Paul Green shoes unique?
Paul Green shoes are handcrafted in Europe using premium materials. Our signature 'Paul Green Effect' ensures a perfect fit and exceptional comfort, designed for the modern woman who values both style and ergonomics.
How do I determine my correct shoe size?
We use UK sizing for our collections. We recommend referring to our comprehensive size guide located on each product page, which includes a conversion chart for US and EU sizes to ensure the perfect fit.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We accept returns of unworn, undamaged items in their original packaging within 30 days of purchase. Please visit our returns portal to initiate a refund or exchange.
How should I care for my leather shoes?
To maintain the quality of your shoes, we recommend cleaning them with a soft, damp cloth and applying a high-quality leather conditioner. Avoid direct heat sources and store them in a cool, dry place.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted for your protection.